Return & Exchange Policy

1. Return & Exchange Policy

Standard Policy:

We want you to love your Delaya pieces! If you are not completely satisfied with your purchase, we offer exchanges within 7 days of delivery. At this time, we strictly offer exchanges and do not provide direct cash refunds unless the item received is defective or damaged.

Eligibility:

• Garments must be unworn, unwashed, and in their original condition.
• All original tags and packaging must be fully intact.
• Sale items or customized pieces are final sale and cannot be exchanged.

2. Raise a Return/Exchange Request

How to Process a Request:

1. Initiate: Click the link/button in the footer to open a support ticket. Please provide your Order Number and the reason for the exchange.
2. Verify: If the item is defective or incorrect, please attach clear photos of the issue directly to your ticket.
3. Ship It Back: Once approved, securely pack the garment and send it to our Lahore fulfillment address. Please note: Customers are responsible for return shipping costs.
4. Exchange Processing: Upon receiving and inspecting the returned item, we will dispatch your exchange piece within 3-5 business days.